Skip Navigation
Body fade

Courier fraud

Courier fraud is when criminals call and trick you into giving your bank cards and PINs to a courier on your doorstep.

What to do if you're a victim

  • If you've handed over any personal bank details to the fraudster, call your bank and cancel your cards immediately.
  • If you want to call your bank, do it from another phone (a trusted neighbour or friend if you don't have a second phone).
Report Fraud Online  (NEW SERVICE) if: 
  • You know who the suspect is and their address is in Kent.
  • Items or goods are to be delivered to a known suspect address in Kent.
  • There is CCTV of the incident that clearly identifies the suspect.
  • You (or the victim) describe yourself as vulnerable.
You can also call us on 101 if you don't have access to a computer or smartphone.

In all other circumstances, to report fraud (online fraud and related internet crime) and receive a crime reference number contact Action Fraud or call 0300 123 2040.

Protect yourself against courier fraud: remember

  • The police or your bank; 
    • will never send a courier to your home to collect your bank card or other items
    • will never ask for cash, valuables, or your PIN
  • If you receive one of these calls end it immediately without providing information.
  • If you wish to call your bank use a number known to you, not one provided by the caller. Call from another phone, or call a friend first to ensure the offenders have been disconnected from your line. 
Back to fraud

Was this page helpful?

This website uses cookies. By using this website, you're accepting our cookies policy and consenting to cookies being used. Read the Kent Police Website Privacy and Cookies Policy. Find out more about Kent Police and your personal data in our Data Privacy notice 2018.

Share with: