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999/101 Call Handler and Dispatcher

999/101 Call Handler and Dispatcher
Work #BeyondTheBadge

Call Handlers and Dispatchers play a key role in the front line response for members of the public. Our force control room is looking to hire permanent full-time call handlers and dispatchers to provide cover to manage our demand.

As a 999/101 Call Handler and Dispatcher (also called Communications Officer), based at the Force Control Room in Maidstone, you'll help to provide first class service to the people of Kent, answering emergency and non-urgent calls and making decisions to determine the most appropriate response from policing and dispatch police resources to incidents. 

You will be the first point of contact to respond to calls for service from members of public who may be distressed, or agitated. The caller may be the victim of a crime and you will be expected to work quickly but remain calm under pressure, providing reassurance to our callers whilst gathering as much information as possible to enable our Police officers to deal with the emergency incidents, support our victims and make our communities safer.

As a Dispatcher you will deploy police officers to attend routine incidents or deal with real life emergencies.

Being a Call Handler and dispatcher can be challenging and unpredictable, and no two days are the same, but you will receive full support, training and skills development to ensure that you can be the best you can be.  We know that the role can be tough, but it also creates a sense of achievement and satisfaction to know that you will be helping members of the public, and keeping our communities safe.

Watch our latest video to find out what it's like to become a Call Handler and Dispatcher.

Skills and experience

We are looking for the following skills to meet the role requirements:

Personal characteristics
Our call handler and dispatchers will need to:-
·         Work well under pressure whilst remaining calm
·         Have a reassuring manner, and be able to respond to people in a calm manner
·         Use own initiative whilst following procedures
·         Work as an individual and as part of a team

Desirable skills required
·         GCSE English or equivalent
·         Familiar with Microsoft Word, Excel and Outlook
·         Good listening skills
·         Effective communication skills
·         Excellent keyboard skills for speed and accuracy
·         Professional telephone skills


We offer a competitive salary with progression opportunities shown below.
Starting salary - £19,455
Once competent in role - £21,138
Once competent in both roles - £24,054

what to expect

Top tips

How to apply

To apply, make sure you've read the job specification before completing the online application form below.  Please also note our top tips to support your application, and the application process asprovided above.

Full Time Opportunities
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